a. Shipping Cost

Free Ground Shipping*
*Offer is valid only on qualified items. Check the item’s product detail page for eligibility and available shipping options. However, ground shipping is free for most orders over NRs. 5,000 (excluding taxes and surcharges) inside Ring Road, Kathmandu and Lalitpur. However, any additional fees which arises due to shipment destination be paid by customer (equivalent to below the radius of 12 kilometers including Lalitpur and Bhaktapur).

In addition, Automobuy.com also offers same day delivery option, Sunday to Friday (and excluding public holidays), limited only to Kathmandu Metropolitan Areas for the selected items for minimal fee amount.

**(Please refer to the Shipping Charges section for more details.)


b. Delivery Times
Most orders are shipped within 24 - 48 hours from confirmation of your order unless otherwise specified. Shipping times will vary depending on the size of the package and the delivery location. Items ordered are generally delivered within 1 - 4 business days (excluding Saturdays and public holidays) from their date of shipment. While we are happy to offer products to customers located outside Metropolitan areas, the delivery times will be longer.

** Please note that we disclaim all liability for orders which do not meet anticipated delivery dates.


c. Damaged Shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact us on +977-1-43 878-60 (10AM – 4PM) or mail us at info@automobuy.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. We are not responsible for missing, damaged, or incorrect parts after 15 calendar days, regardless of the party at fault.

Refer to Returns & Refunds Policy for more details.